FAQs
Payments & Safety
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All direct payment gateways adhere to the standards, which is a joint effort of brands like Visa, Electron, MasterCard, Maestro.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
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Visa, Electron, MasterCard, Maestro and Cash on Delivery (COD).
Shipping & Delivery
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We make our best efforts to ship each item in your order within 2 working days of the order. However, in some cases, we may take longer, up to 5 working days, to ship the order.
We ship on all weekdays (Monday to Saturday), excluding public holidays.
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Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Yes. Currently we are doing free shipping.
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Currently we deliver within United Arab Emirates only.
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United Arab Emirates only.
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Our Delivery Partner is SkyEx.
You can track your delivery via the link here.
Guarantee Policy
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Yes, we do offer a guarantee for our products for 30 days from the invoice date. A proper invoice is mandatory to claim this guarantee.
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No, we do not offer an extended guarantee for our products.
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Since we do not offer an extended guarantee, there is no cost associated with it.
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We offer a one-time free exchange per order. This exchange must be requested within 10 days from the date of delivery.
Returns & Refunds Policy
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Yes, we do offer refunds with the proper documentation.
Free return will be accepted with undamaged box, hang tag intact and unused product.
Only in special cases, will be replace the product after scrutiny
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You can ask for a refund within 15 days after completing a purchase.
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You can get a full refund for the item price.
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Regarding the order, no changes will be detected from customer’s end.
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If the order has free shipping, the customer may still be responsible for the return shipping costs, unless the return is due to a fault on our part (e.g., a defective or incorrect item).
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Contact our customer service team at assist@foscher.com / +971 554123685 within 10 days of receiving your order.
Provide your order number and the details of the item.
Our team will guide you through the process and We will also arrange for a pick-up to collect the returned item from your location.Important:
Please return the unused product in its original packaging (the same box in which the product was delivered to you) for inspection when you hand it over to the pickup personnel.
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Refunds are initiated after we receive the returned item at our warehouse. Once the item is received, our internal team will verify the condition of the product.
After verification, you will receive a confirmation email from us, confirming that the refund process has begun.
Refunds will be processed via bank transfer. Please share your bank account details via email once we confirm your refund eligibility.The refund will be processed within 7 to 10 working days from the date we send you the confirmation email.
During the entire refund process, we will keep you updated via email at each step.
