PUCA shoes return/replacement/refund policy is customer friendly so that you can confidently purchase your favourite products. The policy follows: 

• In case, you are not satisfied with your purchase, you can exchange any product bought from Puca shoes within 15 days from the date of receipt.
• No return/refund/replacement on SALE products.
• You can return the products via courier.
• If you return/replace the product by courier, send us a mail at assist@foscher.com, specifying the reason for return/replacement. Please mention your order number, date of purchase and mode of payment.
• Please return to us the unused product in original packing (Same box in which the product was delivered to you) for inspection. 
• Replacement, if available will be couriered to you or a credit note will be available for unhampered products. 
• In case you wish to return the product, the amount excluding the bank charges will be returned on approval from our Quality Controller.
• PUCA shoes will bear the cost of transferring back the product. However, you will have to bear the cost of sending the product to us.
• In case you find a manufacturing defect in the product purchased, kindly contact Customer Service of Foscher.at: assist@foscher.com
• We provide 100% replacement for major manufacturing defects if the concerned product is returned to our store within 30 days from the date of receipt.